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Hi! I'm Heena:)

Crafting strategic & sustainable solutions that positively impact

Work

Closing the Loop on Packaging Waste

Leading ISDIN’s beauty packaging towards circular economy with transformative service solutions

Service Design

Design Research

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Optimizing Product Development with AI

Conceptualized an AI plugin to streamline requirements gathering, reducing redundancy and saving significant time

UX Research

Innovation strategy

Business design

Streamlining Financial Document Management

Developed a system to automate tasks, digitize manual processes, and optimize global operations

UX Research

Service design

Project Management

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Revolutionizing MedTech Customer Service

Developed a unified, proactive service model to enhance customer trust, streamline operations, and drive revenue growth

Business Design

Journey Mapping

Service Design

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Methods
& Mindset

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