Customer Success
powered by Design Strategy*
*I uncover opportunities and solutions that drive sustainable growth
– for people, planet, and business.
Featured Work
across different sectors through consulting, non-profit, start-ups
Automating workflows of a financial document management system
Promoting sustainability and engagement in skincare e-commerce
Leading ISDIN’s beauty packaging towards circular economy with transformative service solutions
Transforming DMV Services and enhancing citizen experience
Crafting customer service experience to improve patient-provider interactions
Transforming the Customer Experience (CsX) vision into actionable operations with a predictive analytics dashboard, enabling a seamless and consistent customer journey.
Optimizing product development with AI in material handling industry
Conceptualized an AI plugin to streamline requirements gathering, reducing redundancy and saving significant time
More Projects
My Approach
Systems-Level Thinking
I approach problems holistically considering the interplay of different stakeholders, processes and technologies.
Turning Ambiguity into Clarity
I enjoy distilling complexity into structured workflows, experience maps, and actionable solutions, making intricate processes more intuitive and effective.
Foresight-Driven Action
I take a long-term view, combining strategic foresight with pragmatic execution to drive meaningful, sustainable outcomes.
Cross-Functional Leadership
I excel at aligning diverse stakeholders—from engineers to executives—through storytelling, clear communication, and research-driven insights
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I believe nothing should go to waste (including good ideas
I see myself as a transdisciplinary thinker—blending the heart of a designer, the mind of a strategist, and the drive to impact every stage of the product and service journey, from concept to execution.
🏫 Masters of Integrated Innovation of Products & Services
(MIIPS) Advance degree from Carnegie Mellon University